Local Plumber in Hertfordshire

 
 
 
 
 
 
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Max Depaola 
 
 
 
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Ibrahim himself was friendly, polite and professional, and he did fix the ignition lockout problem with my boiler. I have no personal complaint about his attitude or the quality of the repair. However, the **company’s pricing is completely unacceptable in my opinion**. I was charged **£200 per hour**, and the job took two hours, resulting in a £400 labour charge. I believe the work could reasonably have been completed within one hour, which makes the cost even more difficult to justify. I ended up paying a staggering **£619.08**: * £69 call-out charge * £400 for two hours of labour * £46.90 administration fee * £515.90 before VAT * £103.18 VAT * **£619.08 total** What concerns me most is the **lack of transparency about the costs**. Customers should be given a clear and realistic breakdown of the hourly rate, call-out fee, administration charges and expected labour time before work begins. A £200 hourly charge is extremely expensive, and additional fees only make the final bill even more unreasonable. Ibrahim was a nice guy and did his job, but unfortunately the company’s pricing has completely overshadowed the positive experience with the engineer. **£619.08 to fix an ignition lockout error is an extraordinary amount of money, and I feel the pricing should have been made much clearer before the work was carried out.** I will **not be using this company again**, and based on my experience, I would strongly recommend that customers ask for a full written quotation and breakdown of all charges before agreeing to any work. **Good engineer, extremely disappointing company pricing.**
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Kerry Brennan 
 
 
 
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Tony came out to my coffee shop late at night as I had a big flood and changed my under-counter water heater. Words cannot describe how excellent he was from start to finish. Office staff great too. Would highly recommend. Thank you plumbing immediately and especially Tony amazing 🤩
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Martin Abbott 
 
 
 
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Tony installed a stop tap on to lead late last night and was my hero. Excellent service and office staff were amazing.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Jake Morton 
 
 
 
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Tony was excellent, fixed my toilet perfect order, would  highly recommended this company. Exceptional service and very fair price, office staff communication brilliant.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Sriram Kannappan 
 
 
 
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Got the job done. But highly overpriced for small work.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Imani Bazzi 
 
 
 
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The plumber was amazing! He arrived promptly and fixed my leak in just 20 minutes. Very professional, efficient, and friendly. I highly recommend him!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Will Bennett 
 
 
 
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Bit of a cowboy operation. Never told me they’d be charging well north of £200 (before VAT) per hour when I booked and the guy that turned up didn’t fill me with any confidence that he’d be able to complete the job. Tried sending the quotes £79 call out fee with VAT but when I pushed back, in fairness, the reduced to be £79 all in. They did show up pretty quickly but Definitely wouldn’t recommend I’m afraid.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Lauren 
 
 
 
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Speedy response, qumar was very nice and helpful did a good job
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Nitin Talwar 
 
 
 
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Worst service possible. Took the booking twice and the engineer never turned up cancelling in last minutes.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 James Kowacz 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Sent an engineer, not within the 45 minutes promised and then wanted me to agree to £190 per hour plus VAT. This sort of cost should be made clear up front. I sent the engineer away. Avoid!