Thames Valley area Plumber Hertfordshire

 
 
 
 
 
 
 
  
 
 
 
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 Max Depaola 
 
 
 
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Ibrahim himself was friendly, polite and professional, and he did fix the ignition lockout problem with my boiler. I have no personal complaint about his attitude or the quality of the repair. However, the **company’s pricing is completely unacceptable in my opinion**. I was charged **£200 per hour**, and the job took two hours, resulting in a £400 labour charge. I believe the work could reasonably have been completed within one hour, which makes the cost even more difficult to justify. I ended up paying a staggering **£619.08**: * £69 call-out charge * £400 for two hours of labour * £46.90 administration fee * £515.90 before VAT * £103.18 VAT * **£619.08 total** What concerns me most is the **lack of transparency about the costs**. Customers should be given a clear and realistic breakdown of the hourly rate, call-out fee, administration charges and expected labour time before work begins. A £200 hourly charge is extremely expensive, and additional fees only make the final bill even more unreasonable. Ibrahim was a nice guy and did his job, but unfortunately the company’s pricing has completely overshadowed the positive experience with the engineer. **£619.08 to fix an ignition lockout error is an extraordinary amount of money, and I feel the pricing should have been made much clearer before the work was carried out.** I will **not be using this company again**, and based on my experience, I would strongly recommend that customers ask for a full written quotation and breakdown of all charges before agreeing to any work. **Good engineer, extremely disappointing company pricing.**
  
 
  
 
 
 
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 Kerry Brennan 
 
 
 
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Tony came out to my coffee shop late at night as I had a big flood and changed my under-counter water heater. Words cannot describe how excellent he was from start to finish. Office staff great too. Would highly recommend. Thank you plumbing immediately and especially Tony amazing 🤩
  
 
  
 
 
 
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 Martin Abbott 
 
 
 
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Tony installed a stop tap on to lead late last night and was my hero. Excellent service and office staff were amazing.
  
 
  
 
 
 
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 Jake Morton 
 
 
 
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Tony was excellent, fixed my toilet perfect order, would  highly recommended this company. Exceptional service and very fair price, office staff communication brilliant.
  
 
  
 
 
 
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 Sriram Kannappan 
 
 
 
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Got the job done. But highly overpriced for small work.
  
 
  
 
 
 
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 Imani Bazzi 
 
 
 
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The plumber was amazing! He arrived promptly and fixed my leak in just 20 minutes. Very professional, efficient, and friendly. I highly recommend him!
  
 
  
 
 
 
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 Will Bennett 
 
 
 
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Bit of a cowboy operation. Never told me they’d be charging well north of £200 (before VAT) per hour when I booked and the guy that turned up didn’t fill me with any confidence that he’d be able to complete the job. Tried sending the quotes £79 call out fee with VAT but when I pushed back, in fairness, the reduced to be £79 all in. They did show up pretty quickly but Definitely wouldn’t recommend I’m afraid.
  
 
  
 
 
 
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 Lauren 
 
 
 
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Speedy response, qumar was very nice and helpful did a good job
  
 
  
 
 
 
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 Nitin Talwar 
 
 
 
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Worst service possible. Took the booking twice and the engineer never turned up cancelling in last minutes.
  
 
  
 
 
 
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 James Kowacz 
 
 
 
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Sent an engineer, not within the 45 minutes promised and then wanted me to agree to £190 per hour plus VAT. This sort of cost should be made clear up front. I sent the engineer away. Avoid!